Japan's First AI Human Provides Customer Service for Popular Apparel Brand
October 14, 2021

Japan's First AI Human Provides Customer Service for Popular Apparel Brand

1Sec Inc. has employed Adera, Japan’s first virtual human equipped with One AI, the company’s original AI engine that enables interactive conversations, inside the shop of Ameri Vintage, the popular brand operated by B Stone Co., Ltd. inside Lumine Shinjuku 2 at Tokyo.
One AI, which can be found in Adera, the virtual human employed by the apparel brand Ameri Vintage, is an AI dialogue platform that enables face-to-face conversations by integrating physical real-time graphics with AI for functions such as speech recognition, video recognition, and specialized conversations   Through her introduction, the AI-powered virtual human Adera can chat with people, whether they are asking trivial questions related to their interests or seeking specialist advice based on fashion knowledge, until they are satisfied. As a result, optimization of the work of existing personnel becomes a possibility, as the AI-powered virtual human Adera can handle everything related to frequently asked questions and product introductions.

In addition, it will become possible to aim to maximize the customer experience in the medium-term as a result of the AI gathering information about the user’s body and recommending items that are flattering from a statistical perspective, along with styling that suits each individual.